Shipping & Delivery

Welcome to Grandbuytoys!

International Shipping
  • Yes, we are committed to serving customers worldwide. However, due to shipping channel restrictions, Grandbuytoys may temporarily be unable to service customers in certain countries or regions. If you encounter “Shipping not available” during checkout, please contact customer service to confirm whether your country or region is eligible.
Shipping Fees
  • If you are curious about international shipping costs, simply add some items to your shopping cart, and the shipping fee will be calculated automatically. Shipping costs are based on the weight of the package.
Delivery Estimates
  • Delivery times vary depending on the shipping method selected. If you purchase pre-order items, the delivery time for those items will start from when they arrive at our warehouse. Delivery estimates are for general guidance only, and many factors, including customs clearance, may cause delays. We are not responsible for any lost, damaged, or stolen packages during transit.
Import Duties, Taxes, Fees, and Customs Clearance
  • Orders arriving in the recipient’s country may be subject to import taxes, duties, and fees imposed by the destination country/region. These fees are assessed upon arrival of the shipment in the recipient’s country/region and are the responsibility of the recipient. We cannot control or predict these fees. Customs policies vary greatly between countries; please contact your local customs office for more information.
  • International shipments may be subject to opening and inspection by customs and/or postal authorities. Individual products and packaging may be opened and inspected. When your goods leave our warehouse, items may be repackaged without the original care. We cannot control this process and are not responsible for or guarantee the condition of items upon arrival. If you encounter issues with local customs, we recommend contacting them directly.
  • If your goods are not cleared by customs and are disposed of for any reason (including unpaid duties, taxes, or fees), we will not refund any products or shipping fees.