Return & Refund

Due to the nature of the product, we do not accept returns, refunds, or exchanges for non-product quality issues.

If you receive a defective, damaged, or incorrect item, please contact us immediately at cs@grandbuytoys.com so that we can assess the problem and make corrections.

Please Note:

1. Required Information: To expedite the resolution of your product issue, please include the following in your email:

   • Order number or purchase receipt
   • Detailed description of the product issue
   • Corresponding pictures or videos as evidence

2. Reporting Timeline:

   • Report any damage, defects, or incorrect items within 7 days of receiving the goods.
   • For issues reported beyond this time frame, we will not provide free after-sales service.

3. Fraud Concerns:

   • Due to credible concerns regarding potential fraud, we reserve the right to delay refunds until the actual receipt of the item.

4. Processing Time:

   • It may take up to 7 business days from the date we receive the goods at our warehouse to process them.

5. Return Conditions:

   • Merchandise must be unworn, unused, and have the original tags and packaging.
   • We are not responsible for any returned packages lost or stolen during the shipping process. Please retain your proof of postage and/or return tracking number when sending the return.

6. Refund Method:

   • Refunds will be issued using the same payment method as the original purchase.